Any customer complaint software you use should include a few important features if you plan to use the system to streamline your operations and reach compliance with any regulations that surround your industry.

The ISO and FDA require that you document and track all the corrective actions you take in the company. That is why your complaint management software needs to offer complete analytical and reporting tools. This will increase management oversight and make it easy to see what needs to be done.

CAPA integration is also important. You need to be able to unify all your procedures so nothing slips through the cracks and escapes notice. Finally, your complaint software should be completely centralized so that anyone that needs access can immediately see the list of complaints and any documentation that shows what has been to resolve the problem.

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